At MediaOfficers, our refund and returns policy is valid for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret that we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in its original packaging.
Please note that certain items are exempt from being returned, including perishable goods such as food, flowers, newspapers, or magazines. Additionally, we do not accept returns for intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Here is a list of additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To initiate a return, you must provide a receipt or proof of purchase.
Kindly refrain from sending your purchase back to the manufacturer.
Partial refunds may be granted in specific situations, such as:
- Books with obvious signs of use
- Opened CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds: Once we receive and inspect your returned item, we will send you an email to confirm its receipt and notify you about the approval or rejection of your refund.
If your refund is approved, it will be processed, and the credit will be applied to your credit card or original method of payment within a specific timeframe.
Late or missing refunds: If you haven’t received your refund yet, we recommend checking your bank account first. If there is still no sign of the refund, please reach out to your credit card company as there might be processing delays.
Next, contact your bank, as they may also have processing times for refunds.
If you have completed all the above steps and haven’t received your refund, please contact us at {email address} for assistance.
Sale items: Please note that only regular priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.
Exchanges: We only replace items if they are defective or damaged.
Gifts: If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, we will mail a gift certificate to you.
If the item was not marked as a gift during purchase or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver, and they will be informed about the return.
You will be responsible for paying the shipping costs for returning your item. Unfortunately, shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Please be aware that the time it takes for your exchanged product to reach you may vary based on your location.
If you are returning high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. While we strive to receive all returned items, we cannot guarantee their arrival.
Need help? For any questions related to refunds and returns, please don’t hesitate to contact us at {hello@smmcola.com}. We are here to assist you.