Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a refund and returns policy, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items include:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Books with obvious signs of use
CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

If you have any questions about our refund and returns policy or need assistance with the return process, please contact our customer service team. We are here to help ensure a smooth and satisfactory experience for our customers. Your satisfaction is our priority, and we want to make sure you are fully informed about our policies to prevent any misunderstandings.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Our refund and returns policy is designed to ensure a seamless and transparent experience for our customers. We understand that sometimes products may not meet your expectations, and we are committed to making the return process as straightforward as possible.

If your return is rejected, we will provide you with the reason for the decision and guide you on any next steps. Please keep in mind that items must be returned in their original condition and packaging to be eligible for a refund. We appreciate your understanding and support as we work to uphold our refund and returns policy, ensuring your satisfaction with every purchase. If you have any questions regarding our policy, feel free to contact our customer service team for assistance.

Late or missing refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you haven’t received a refund yet, first check your bank account again.

Then, contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

Please note that our refund and returns policy is designed to ensure a smooth process, and we strive to handle all requests promptly. If you’ve done all of this and you still have not received your refund yet, please reach out to us at {email address}. Our customer service team is here to assist you and resolve any issues you may have regarding our refund and returns policy. Thank you for your understanding!

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.